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Logistics FAQ

The practical questions.

Do I need a referral?

No. You can sign up and schedule to see a provider without a referral.

How long are sessions?

Therapy sessions are typically 45 to 60 minutes. Psychiatry intake appointments are usually 60 minutes, and follow-up med management visits are shorter, around 20 to 30 minutes.

How often will we meet?

Most start with weekly sessions. Frequency adjusts as you progress. On average, people complete about 16 sessions with us, but treatment length is individualized.

Can we switch clinicians?

Absolutely. The relationship matters a lot. If something is not working, tell us and we will help find a better match with no awkwardness or penalty.

Do you offer in-person care?

We offer virtual therapy and psychiatry across all of our states, and in-person care in select locations. Many families choose virtual for convenience and stick with it long-term.

What if my child has an emergency?

If your child is in immediate danger, call 911 or go to your nearest emergency room. For urgent mental health support, call or text 988, the Suicide and Crisis Lifeline. Backpack is not an emergency service, but we can help with follow-up care after a crisis.

What ages does Backpack serve?

We serve patients 4 years and older.

What kinds of therapy do you offer?

We offer individual therapy, family therapy, and group therapy. Our clinicians are trained in evidence-based approaches like CBT, DBT skills, trauma-informed care, and play therapy for younger children.

How do I cancel or reschedule?

You can reschedule through your patient portal, our chat assistant, or by contacting our care team at 866-968-6342. We need 24 hour notice so the slot can go to another family who needs it.

Do you offer psychiatry and medication management?

Yes. Our psychiatrists and psychiatric nurse practitioners can evaluate, prescribe medication when clinically appropriate, and manage ongoing medication needs alongside therapy.

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