For Providers & Health Systems

Improve behavioral health access, engagement, and member experience.

Backpack partners with health plans to deliver pediatric and family behavioral healthcare designed to improve access, support members earlier, and help families stay connected to care.

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<5 days first appointment (vs 30–60+)

90% 2nd-visit retention

HEDIS-relevant reporting

What plans see when they refer to Backpack

Measured across plan-referred members, FY25

days

Avg. time to first appointment (vs. 30–60+ industry standard)

days

Even at the longest, members are seen within a business week

Second-visit retention (follow- up available within 7 days)

Ages — pediatric, adult, and maternal mental health in one network

States — VA, MD, GA, MI, IL

Reduction in anxiety (GAD-7 scores)

Reduction in depression (PHQ- 9 scores)

In-network with major Medicaid MCOs in our states

HEDIS

Quality measures available in formats your QI team can act on

Languages supported across our clinical network

The challenge

Plans are balancing five pressures at once.

Member behavioral health needs are rising. The available network isn't. And the gap shows up in everything from member NPS to HEDIS scores to escalating utilization downstream.

Backpack was built to be the partner that absorbs all five — and reports back in a format your QI and care management teams can actually use.

Behavioral health network shortages.

Capacity for outpatient pediatric and family BH is the single biggest gap most plans report. Not "growing" — already crisis-level.

Medicaid access gaps.

Even in-network providers won't take new Medicaid panels. Plans carry the gap regardless of who's contracted.

Rising pediatric mental health needs.

Anxiety, depression, ADHD evaluations, and family work are the fastest-growing referral categories — and the hardest to place.

Member engagement challenges.

A scheduled appointment isn't a kept one. No-shows and drop-offs cost both clinical outcomes and quality scores.

Pressure on experience and outcomes.

Member NPS, HEDIS, and clinical outcomes are all moving from "nice to track" to "rate-impacting."

What Backpack does

For your members, in a way you can measure.

Real access, measured in days not weeks.

Members referred by your case managers, member services team, or any in-network provider start care in under a week.

The whole family, one provider.

A 9-year-old with anxiety and her mother with postpartum depression can be treated in the same practice. That's rare, and it's how families actually engage with care.

Full acuity range.

Therapy, psychiatric evaluation, medication management, complex and co-occurring presentations, and step-down from higher levels of care. We don't carve out the hard cases.3

Data your team can use.

Referrals, scheduled, engagement, utilization, clinical outcomes, member satisfaction, and HEDIS-relevant measures — reported in formats your quality and care management teams can act on.

Backpack treats the whole picture.

Therapy, psychiatry, medication management, maternal mental health, substance use, autism, ADHD, anxiety, depression, and OCD — all delivered by licensed clinicians, under one roof. When a member's needs change, they stay with us. Our technology supports that care. It does not replace it.

Why health plans partner with Backpack

Built for this population. Operated like a network partner.

Most behavioral health vendors look the same on paper. Here's the four-line difference between Backpack and a commercial-first telehealth platform that "also" takes Medicaid.

Medicaid-native.

Built for this population from day one. We understand prior auth, transportation barriers, kinship care, and the realities of serving members across the income spectrum.

In-network depth.

Already contracted with major Medicaid MCOs in every state we operate in. We're a fast add to an existing network, not a multi-quarter contracting project.

Outcomes orientation.

We measure symptom change and report it — GAD-7, PHQ-9, satisfaction, retention. Ask us for our data.

Access guarantee.

Under one week to first appointment across all ages, full acuities. The number we'll commit to in a contract.

Partner with Backpack

Let's talk about how Backpack fits into your referral workflow.

Whether you are exploring a new vendor relationship, expanding an existing contract into new states, or solving a specific access gap (pediatric, maternal, high-acuity), we'll walk you through how Backpack works and share our outcomes data.

Book a 30-minute conversation

Request outcomes data

Access SLA

Under one week to first visit, all ages, full acuities

Network

Already in-network with major Medicaid MCOs across VA, MD, GA, MI, IL

Reporting

Referral, engagement, utilization, outcomes, HEDIS- relevant