Expand behavioral health access without expanding operational burden.
Backpack partners with pediatric practices, health systems, hospitals, FQHCs, and behavioral health providers to improve access to care, strengthen referral pathways, and help children and families receive support faster.
~3 days avg. referral → first visit
5 states · VA, MD, GA, MI, IL
250+ languages
The referral that goes nowhere.
A child leaves the ED after a behavioral health crisis. The 30-day follow-up clock is already running. A pediatrician identifies a kid who needs therapy — and a parent who's also struggling. A hospital is discharging a patient who needs outpatient follow-up within 48 hours.
The standard answer is a six-week waitlist or a referral that goes nowhere. For health systems managing readmissions and quality metrics, that's not just a clinical gap. It's a measurable one.
For your patients, on terms your team can plan around.
Send the kid, the parent, the sibling — we treat the whole family system. Pediatric and adult clinicians, in one practice, on one chart.
Outpatient therapy, psychiatric evaluation, and ongoing medication management — including for complex cases other telehealth providers won't take.
network across our states.
We're contracted with the major Medicaid MCOs in every state we operate in, so your patients keep their coverage and your team doesn't chase authorizations.
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Our care team can take warm transfers or outreach after a referral is submitted. If needed, we work with your staff on scheduling, missed appointments, and re-engagement — so the referral actually converts to a completed first visit.
Why providers and health systems partner with Backpack
A downstream behavioral health partner that closes the loop.
Most pediatric and family medicine teams know the same dozen telehealth options. Here's what makes Backpack the one referring clinicians actually return to.
01
We take the cases others won't.
High-acuity outpatient, co-occurring SUD/mental health, step-downs from IOP/PHP, complex pediatric presentations — the cases your team typically can't place.
02
We move fast.
Most referrals see a clinician inside three days. Some same-day appointments available when clinically indicated.
03
We close the loop.
Your team gets real updates, not silence. Referring clinicians and care managers see status, completed visits, and outcome notes with appropriate consent.
04
We're built for Medicaid.
Not a commercial-first telehealth platform that bolted on Medicaid as an afterthought. We've served this population since day one.
Partner with Backpack
Let's talk about how Backpack fits into your referral workflow.
Whether you're a pediatrician's office, a hospital discharge team, an FQHC, or a multi-site health system, we'll walk you through how partnership works — referral submission, coordination, records release, and reporting.
Referral SLA
Outreach within 24 hours, first visit ~3 days
Network
Medicaid + MCOs in all 5 states, major commercial plans
Ages
4+ — children, teens, adults, caregivers
Acuity
Standard outpatient through high-acuity step-down
