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For School Counselors & Social Workers

You spot it first. We take it from there.

Backpack partners with your school to make sure a referral turnsinto real care — fast. This page covers what Backpack is, how to refer a student, how to loop in the family, and what to expect once you have.

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Licensed therapists & psychiatry

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~3 days, referral to first session

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Medicaid, MCOs & commercial accepted

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New to Backpack?

What is Backpack?

Backpack Healthcare is a mental health practice.  We provide therapy, psychiatry, and family support to students — at school, virtually, or both — and we bill insurance directly so cost isn't a reason care stalls.

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One referral, a real appointment
You make the referral — we handle outreach, consent, and scheduling. No dead-end waitlists to explain to a family.
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The whole family, included
When it helps the student, we can bring in caregivers too — so support doesn't stop at the school day.
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No cost to your school
We bill Medicaid, MCOs, and major commercial plans directly. There's no district budget line or per-referral fee.
Full clinical scope

Everything a student might need.

One referral point covers all of it — you don't need to know which service fits before you refer. We figure that out with the family.

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Individual therapy
Ongoing 1:1 sessions for anxiety, depression, ADHD, trauma, behavior, and more.
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Family therapy
Sessions that bring in a parent or caregiver when home dynamics are part of the picture.
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Psychiatry & medication management
Evaluation and ongoing prescribing from a child & adolescent psychiatric provider, when it's appropriate.
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ADHD care
Structured support for diagnosis, IEP, or 504 conversation.
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In-school therapy
At schools with an embedded Backpack therapist, sessions can happen on campus during the school day.
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Virtual therapy
For schools without an on-site therapist, students are seen virtually before, after, orduring a free period.
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Caregiver workshops
Free, virtual, judgment-free sessions on anxiety, routines, transitions, and emotional regulation.
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Bilingual care
Clinicians and materials available across 250+ languages, matched to what the family speaks at home.
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Closed-loop updates
With appropriate consent, your Backpack contact keeps you posted so you can supportthe student at school too.
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Not sure a referral is warranted, or want to talk it through first? Contact your Backpack team — you're always welcome to ask before submitting anything.
Making a referral

How to refer a student.

You don't need a diagnosis or a crisis to refer — just a reason you think a student could use support. Here's what happens after you submit one.

1

Submit the referral
Visit hellobackpack.com/refer-a-patient and fill out a short form.  It takes less then 5 minutes.

2

We reach the family
In less than 24 hours a Backpack team member contacts the parent or guardian directly to introduce care and answer questions.

3

Consent & matching
Once a caregiver consents, we match the student with a therapist who fits their needs,l anguage, and schedule.

4

Care starts —
usually within days
The first session is typically booked within about three days of a completed referral.
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Not sure a referral is warranted, or want to talk it through first? Contact your Backpack team — you're always welcome to ask before submitting anything.
Bringing it up with a family

How to talk with afamily about Backpack.

A referral often lands better when a family hears it from you first. A few things that help.

Framing that works

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Lead with what you've noticed, not a diagnosis — you're flagging a pattern, not making a clinical call.
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Name that it's already part of the school's partnership — Backpack is a service the family has access to, not an outside referral.
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Reassure on cost early — Medicaid, MCOs, and most commercial plans are accepted, billed directly.
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Be clear that nothing happens without their consent — Backpack won't contact the student without it.
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Offer a parent one-pager (below) so they have something to reference after the conversation.

A simple way to open the conversation

You might say "I wanted to reach out because I've noticed [specific behavior/change] with [student]. Our school partners with Backpack Healthcare, who offer therapy and support at school or virtually. I think it could really help, and I wanted to see if you'd be open to a referral — nothing happens without your okay."

If they ask about cost "They accept Medicaid, Medicaid managed care plans, and most commercial insurance, and billdirectly — so it shouldn't be an out-of-pocket cost for you."

If they're hesitant "There's no obligation — someone from their team will just reach out to answer questions. You can always say no."

After you submit a referral

You've referred a student — now what?

Here's what's happening on our end, and where you fit in while it does.

1

0–2 days: outreach
We reach out to the family within 1–2 business days. If wecan't reach them, we'll let you know so you can help close the loop.

2

~3 days: first
session booked
Once consent is given, most students are scheduled for a first session within about three days.

3

Ongoing: you
stay informed
With consent on file, your Backpack contact can share general updates so you can support the student day-to-day.

4

Anytime: check
on a referral
Haven't heard back, or need to flag something urgent? Reach your Backpack contact directly — don't wait for a scheduled update.
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A referral isn't a handoff into a black box — if a student's situation changes or feels urgent, Contact your Backpack team directly rather than waiting on the usual timeline.
GROWING WHAT’S AVAILABLE

Need more than what your school currently has?

If your school is virtual-only and could use an embedded therapist, or you’d like a caregiver workshop scheduled for your community, tell us what’s missing — we’ll follow up with your student services team.

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Add an in-school, on-campus therapist

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Expand virtual appointment hours or days

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Schedule a caregiver workshop for your school

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Request materials in an additional language

A simple way to open the conversation

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Handouts for families

One-pagers you can send home.

Printable resources to share when you make a referral or bring up Backpack with a family — no login required.

Contact your Backpack team

Here for your student services team.

Questions about a referral, a family conversation, or what's available at your school? Reach your Backpack team any time —you don't need to wait for a scheduled update.
EDUCATOR workshops

Free workshops, just for educators. Led by clinicians.

Practical, judgment-free workshops led by Backpack clinicians. Register in a tap — all are virtual and open to school educators.

Sep

18

Managing anxiety in kids & teens

Thu · 7:00 PM ET · Virtual — spot the signs andrespond with calm.
Register

Oct

02

Building routines that stick

Thu · 7:00 PM ET · Virtual — homework, sleep, and screens without the battle.
Register

Oct

16

Helping kids through transitions

Thu · 7:00 PM ET · Virtual — new schools, moves,and big changes.
Register

Nov

06

Supporting emotional regulation

Thu · 7:00 PM ET · Virtual — tools to help big feelings feel manageable.
Register
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