School Admin

New to Backpack?

What is Backpack?

Backpack Healthcare is a mental health practice. We provide therapy, psychiatry, and family support to students — at school, virtually, or both — and we bill insurance directly so cost isn't a reason care stalls.

One referral, a real appointment

You make the referral — we handle outreach,consent, and scheduling. No dead-endwaitlists to explain to a family.

The whole family, included

When it helps the student, we can bring incaregivers too — so support doesn't stop atthe school day.

No cost to your school

We bill Medicaid, MCOs, and majorcommercial plans directly. There's no districtbudget line or per-referral fee.

Full clinical scope

Everything a student might need.

One referral, a real appointment

You make the referral — we handle outreach,consent, and scheduling. No dead-endwaitlists to explain to a family.

The whole family, included

When it helps the student, we can bring incaregivers too — so support doesn't stop atthe school day.

No cost to your school

We bill Medicaid, MCOs, and majorcommercial plans directly. There's no districtbudget line or per-referral fee.

Making a referral

How to refer a student.

You don't need a diagnosis or a crisis to refer — just a reason you think a student could use support. Here's what happens after you submit one.

1

Submit the referral

Visit hellobackpack.com/refer-a-patient and fill out a short form. It takes less then 5 minutes.

2

We reach the family

In less than 24 hours a Backpack team member contacts the parent or guardian directly to introduce care and answer questions.

3

Consent & matching

Once a caregiver consents, wematch the student with atherapist who fits their needs,language, and schedule.

4

Care starts —
‍‍usually within days

The first session is typically booked within about three daysof a completed referral.

Not sure a referral is warranted, or want to talk it through first? Contact your Backpack team — you're always welcome to ask before submittinganything.

After you submit a referral

You've referred a student — now what?

Here's what's happening on our end, and where you fit in while it does.

1

0–2 days: outreach

We reach out to the familywithin 1–2 business days. If wecan't reach them, we'll let youknow so you can help close the loop.

2

~3 days: first
session booked

Once consent is given, most students are scheduled for a first session within about three days.

3

Ongoing: you‍
‍stay informed

With consent on file, your Backpack contact can share general updates so you can support the student day-to-day.

4

Anytime: check
on a referral

Haven't heard back, or need to flag something urgent? Reach your Backpack contact directly — don't wait for a scheduled update.

A referral isn't a handoff into a black box — if a student's situation changes or feels urgent, Contact your Backpack team directly rather thanwaiting on the usual timeline.

Handouts for families

One-pagers you can send home.

Printable resources to share when you make a referral or bring upBackpack with a family — no login required.

Contact your Backpack team

Here for your student services team.

Questions about a referral, a family conversation, or what'savailable at your school? Reach your Backpack team any time —you don't need to wait for a scheduled update.

Emailsupport@hellobackpack.com

Phone(866) 968-6342

Referral supportStart a referral →

EDUCATOR workshops

Free workshops, just for educators. Led by clinicians.

Practical, judgment-free workshops led by Backpack clinicians. Register in a tap — all are virtual and open to Atlanta educators.

Sep

18

Managing anxiety in kids & teens

Thu · 7:00 PM ET · Virtual — spot the signs andrespond with calm.

Oct

02

Building routines that stick

Thu · 7:00 PM ET · Virtual — homework, sleep, and screens without the battle.